helix/itsm.v1

A multi-tenant ITSM workspace

Resolve faster.
Spend smarter.

Helix is a single workspace for the two questions IT keeps answering: who needs help and what are we paying for. No clutter, no boxy dashboards, no surprise renewals.

Open the workspace→read the approach

01 / Tickets

A ticket is a conversation, not a row.

Requesters file. Agents triage. SLAs count in the background. Internal notes stay internal. Attachments land in shared storage. The interface stays out of the way.

  • First response
    stamped on the first agent reply
  • Resolution
    measured against priority-aware SLAs
  • Internal notes
    for the team — never the requester
  • Attachments
    files in private storage, signed on demand

02 / SaaS Licenses

Stop paying for empty seats.

Catalog every product, watch utilization, flag unused seats, and roll spend up by vendor or category — without exporting a single spreadsheet.

$24.6k
example monthly spend, all vendors
86%
seat utilization across products
14 days
median time-to-renewal flagged

03 / Approach

One workspace. Many tenants. Zero panels.

Every row carries an org id. Row-level security keeps tenants out of each other's data. Roles are stored separately from profiles to prevent privilege escalation. The visual language is intentionally quiet — no card tiles, no rulers, no candy.